This policy was in effect as of 10th December 2020
For the purposes of this policy we will be referring to ourselves throughout, as either; Melrosa Marble & Granite, Melrosa, Us, Our, We or The Company. With regards to our customers and potential customers we will be referring to them as; You, I, Yours and The Customer.
What Information Do We Collect?
When purchasing, registering or subscribing to our site, where necessary and appropriate, you may be asked or required to enter your name, email address, mailing address, credit card information or any other appropriate and relevant details to help you and us with your experience.
How Do We Collect The Data?
We collect information and personal information from you when you sign-up for our services, register to our site, place an order, subscribe to our newsletters and emails, fill out a form or enter any other information on our site.
How Do We Use Your Information?
Melrosa marble & Granite may use your personal information in any or all of the following ways:
- To personalise user experiences, which could allow us to deliver the type of content and product offerings for which you are more / most interested in.
- To improve our website in order to better serve you.
- To allow us to better service you such as; by responding to your customer service requests.
- To administer a contest, promotional material, survey, and other site features.
- To quickly process your transactions.
- To send periodic emails regarding your order, news, updates or other products and services.
How Do We Protect Visitor Info?
in instances where disclosing your personal information is required by any regulatory body or authority as well as any law enforcement authority. In order to protect the integrity of the business, our customers and the community, we will comply and provide all requested documentation, so long as the request is authentic.
Do We Use “Cookies”?
Yes we do.
Cookies are very small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you authorise and agree) that enables the site’s or service provider’s systems to recognise your browser, therefore allowing us to capture and retain certain information.
- Help remember and process the items in the shopping cart.
- Understand and save user’s preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like google chrome) settings.
If you disable cookies, some features will be disabled as a result, therefore, It will turn off some of the features that make your site experience more efficient as well as potentially impacting the functionality of some of our services.
How Can You Opt-out / Remove / Modify My Information That Is On Our Records?
You have the right to request to have your information removed from our files and database. Simply contact us on the details found in section 14.
Please be aware, we may have to maintain certain information about any individual sales transaction in order to complete that transaction and for our financial record keeping purposes.
We do not sell, trade, or otherwise transfer to outside parties any of your personally identifiable information under any circumstance, unless we provide you with advance notice. However, this does not include website hosting partners and other parties who assist us in the operation of our website, and in conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Please note, any non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Occasionally and at our discretion, we may include or offer the use or purchase of third party products or services on our website. These third parties have separate and independent privacy policies and therefore we hold no responsibility or liability for the content, activities and products or services linked from our site. We will, however, in the interest of our business carry out any necessary due diligence to ensure that there is a suitable level of ethical practices in place to ensure the safety and integrity of our business and our customers. Therefore we always welcome any feedback about these sites.
Transfer Of Your Personal Data
Your information, including personal information, may be transferred to — and maintained on — computers located outside of your county or country or other governmental jurisdiction where the data protection laws may differ but still comply with the UK and EU’s General Data Protection Regulations (GDPR).
Disclosure Of Your Personal Data
Under certain circumstances, we may be required to disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Retention Of Your Personal Data
Information Regarding Data Protection Act (DPA) And The General Data Protection Regulations And Your Rights
As of the 25th May 2018, the Data Protection Act (DPA) was superseded by the General Data Protection Regulations. As a business still trading we strictly abide by the regulations put in place, for our protection and equally importantly that of our customers and potential customers. As such for the purposes of this policy, in this section we have highlighted the data controller, the principles and your rights.
12.1. Data Controller
For the purposes of this policy, we are the data controller, for the personal information collected and stored by Melrosa Marble & Granite. We do not take responsibility or control any of your data that is collected, stored and held by any third parties we work with or use.
12.2. Data Protection Principles according to GDPR
Melrosa Marble & Granite has adopted the following principles to govern its collection and processing of Personal Data in accordance with GDPR policy which came into effect on 25th May 2018:
- Personal Data shall be processed lawfully, fairly, and in a transparent manner.
- The Personal Data collected will only be those specifically required to fulfil the products and services that Melrosa Marble & Granite provide; any such data collected will only be processed for that purpose.
- Personal Data shall only be retained for as long as it is required to fulfil any contractual requirements, or to provide statistics to Melrosa Marble & Granite.
- Personal Data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed. Personal Data shall be accurate and, where necessary, kept up to date.
- The Data Subject has the right to request from Melrosa Marble & Granite access to and rectification or erasure of their personal data, to object to or request restriction of processing concerning the data, or to the right to data portability. In each case, such a request must be put in writing..
The Data Subject has the right to make a complaint directly to a supervisory authority within their own country. Melrosa Marble & Granite Data Protection compliance is supervised by:
Martin – Director
- Personal Data shall only be processed based on the legal basis except where such interests are overridden by the fundamental rights and freedoms of the Data Subject which will always take precedent. If the Data Subject has provided specific additional Consent to the processing, then such consent may be withdrawn at any time.
- Melrosa Marble & Granite will not use personal data for any monitoring or profiling activity or process, and will not adopt any automated decision making processes.
12.3. Your Rights
Under chapter 3 of the GDPR each Data Subject has eight rights which they have read and been aware of through this policy. Your rights consist of the following eight items:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling
We employ the use of third-party companies and individuals to facilitate our Website (“Service Providers”), in order to provide our Website on our behalf, to perform Website-related services or to assist us in analysing how our Website is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
13.1. Facebook And Other Social Media (Including advertising) – As a business we employ social media in order to promote our services, efforts, ethics and communication with the community at large. Whilst we do not ever display personal information of any kind, we are aware that all social media platforms have their own privacy policies and therefore we abide by those rulings. Furthermore, you should be aware that all social media platforms will collect your data and use it in accordance with their policies. For more information on their policies please go to:
Facebook – https://www.facebook.com/about/privacy
Instagram – https://help.instagram.com/519522125107875
13.2. Analytics and Auditing – We as a business use various analytic tools provided by other businesses, specifically, Google Analytics which is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For those that would like to get in touch with Melrosa Marble & Granite and the data controller, you can simply write to:
Martin – Director
All requests are reviewed and taken extremely seriously and with absolute confidentiality, We aim to respond within 72 hours.